Refund & Exchange Policy
Your satisfaction matters to us. Please review our simple return, replacement, and refund guidelines before making a claim.
Shopping With Confidence
Thank you for shopping with Dr Bashar Cosmetics. We understand the importance of a smooth and reliable online shopping experience. Our return and replacement policy is designed to make the process clear and simple for our customers.
Damaged or Wrong Item
Returns and replacements are applicable only when the received product is damaged or has been delivered incorrectly.
12-Day Claim Period
All claims must be raised within 12 days from the delivery date via call. Claims submitted after this period will not be accepted.
Original Condition
The claimed product must remain unsealed, unopened and unused, and must be returned in its original packaging and condition.
Proof of Purchase
To process a return or replacement, customers are required to provide a receipt or other valid proof of purchase.
Important: 12-Day Claim Deadline
Please contact us within 12 days of delivery if your order arrives damaged or contains the wrong item. Claims made after 12 days cannot be accepted.
Return Requirements
Keep It Sealed
Products must remain unopened, unused and unsealed.
Original Packaging
Keep the product in its original packaging and condition.
Proof of Purchase
A receipt or valid proof of purchase is required.
Regular-Priced Items
Only regular-priced items may be eligible for a refund. Sale items are not eligible for refunds under this policy.