Refund &
Exchange Policy

Your Satisfaction, Our Priority

At Dr Bashar Cosmetics, we stand by the quality of our products. If you're not completely satisfied, we're here to make it right.

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Dr Bashar Cosmetics products
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Our Refund & Exchange Policy

Refund Policy

  • You can request a refund within 7 days of receiving your order.
  • The item must be unused, unopened and in original packaging.
  • Refunds will be processed to the original payment method.
  • Shipping charges are non-refundable.
  • Sale or discounted items are non-refundable.

Exchange Policy

  • You can request an exchange within 7 days of delivery.
  • The product must be unused, unopened and in original packaging.
  • Exchange is allowed for damaged, defective or wrong items.
  • The replacement product will be sent after inspection.
  • Shipping charges for exchange may apply.

How to Request a Refund or Exchange?

01

Contact Us

Reach out to our customer care team via email, phone or WhatsApp.

02

Share Details

Provide your order number, product details and reason for refund or exchange.

03

Return the Item

Securely pack the item and send it back to us as per the instructions.

04

Inspection

Our team will inspect the product once received.

05

Refund / Exchange

Your refund or replacement will be processed quickly.

Items Not Eligible for Refund / Exchange

  • Opened or used products.
  • Products without original packaging.
  • Items purchased during sale or with discounts.
  • Gift cards or promotional products.
  • Products damaged due to improper use.

Important Notes

  • Refunds may take 5–7 working days to reflect in your account.
  • We reserve the right to deny refund or exchange requests that do not meet our policy.
  • For any assistance, our support team is always here for you.